Privacy Policy

At the Canadian Coalition for Seniors’ Mental Health (CCSMH), we recognize the importance of privacy and the sensitivity of your personal information. We are committed to protecting all personal information we hold, and have an obligation to keep confidential all information by which you can be identified.  Our Privacy Policy outlines how we manage your personal information and safeguard your privacy.

Your privacy rights

We are responsible for the personal information we collect and hold. To ensure this, we have developed this policy, and trained our representatives about our policies and practices.

Why do we collect personal information?

We provide services to a wide range of people. To do this, we must collect information about them.

We also track user behaviour using Google Analytics to evaluate and improve the website and our resources.

What personal information do we collect?

Personal information is any information that identifies you, or by which your identity could be deduced.  Depending on the services you request of us, the information we request will include some or all of the following: your name, e-mail address, and de-identified usage data. We need this information in order to provide services to our users.

How do we collect your personal information?

We collect information only by lawful and fair means, and not in an unreasonably intrusive way. We only collect your name and e-mail directly from you when you sign up for our mailing list or contact us using the contact form. We use cookies to collect information about how you use the website to help us evaluate and improve the website. Google Analytics cookies collects information including IP address, device type and operating system, referring URLs, location, and page visited. If you do not want Google Analytics to track your behaviour, you can install the Google Analytics Opt-Out Browser Add-On that Google provides for free.


By using our website or by requesting one of our services, you are consenting to our collecting, using and disclosing the information referred to in this policy. In some cases we may request additional consent from you.

Use of your information

We use your personal information to provide services to you, and, from time to time, to provide you with tools and information about our services. If you tell us that you no longer wish to receive information about our services, we will remove you from our mailing list. Data used for analysis will be anonymous and will be used for quality assurance and program evaluation purposes only.

Embedded content from other websites

Resources on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We encourage you to review the privacy policy of these websites before accessing their content.

Disclosure of your personal information

We do not disclose your personal information to any third parties to enable them to market their products and services. We will, however, disclose your personal information when:

  1. required or authorized by law to do so;
  2. you have consented to the disclosure; and
  3. we engage a third party to provide administrative services to us, such as computer back-up services or archival file storage.

Is my personal information secure?

We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:

  1. Restricted access to personal information;
  2. Deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access;
  3. Security policies.

Website application data and backups will be stored on secure servers residing in Canada.

Communicating with you

You may provide us with instructions with respect to communications.  Normally, we communicate with our users by email.  There are always concerns about the security of electronic communications.  We must rely on you to provide us with a secure email address in order to ensure that your information remains confidential.

Access to your personal information

You may ask for access to any personal information we hold about you.  Summary information is available on request.  We may ask to be reimbursed for copying charges if you require copies of the information held in our files.

Denial of access to personal information

Your right to access your personal information is not absolute.  We may deny access when:

  1. denial is required or authorized by law;
  2. granting access would have an unreasonable impact on other people’s privacy;
  3. it is necessary to protect our rights and property;
  4. where the request is frivolous or vexatious.

If we deny your request for access to, or refuse a request to correct information, we will explain why. 

Changes to this Privacy Policy

We may change our Privacy Policy from time to time.

Requests for access

If you have any questions, please write to us at [email protected]

If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:

30 Victoria Street
Gatineau, Quebec
K1A 1H3

1 (800) 282-1376

Last updated: January 16, 2024.